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Spanish Customer Service

renee1812 Full-Time  Anywhere 2 Jan 2018

Job Description

Responsibilities:
Provide superior professional customer service whilst dealing with all inquiries regarding the company’s products and services.
Ensure that client accounts are opened according to the client’s product and service guidelines.
Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, on-boarding and mobile application.
Maintain a high level of knowledge when it comes to the company’s products and services in order to provide customers with accurate information.
Identify selling opportunities after analyzing the customer’s needs.
Address cancellation and temporary/ permanent blocking of cards, as per customer requests.
Process of transactions and outgoing payments accurately within the company’s I.T. systems.
Adhere to all company policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct.
Keeping records as required.
Issuing of new cards and renewal processes.
Assistance with gathering of data/information for the company (via phone, e-mails and chat).
Providing support with invoicing, allocating payments and related duties, in line with the Bank’s policies.
Assistance with administrative tasks in accordance with the company´s policies, procedures and instructions.
Communication and close cooperation with country co-ordinators and other departments.
Monitoring the repayment of loans by customers, including by tracing relevant amounts to the company´s accounts and allocating the incoming payments in the records.
Other related ad hoc duties that may be assigned from time to time.

Advantages:
The opportunity to work in a dynamically evolving company.
Opportunities for growth, realization of own ideas and further training.
Professional and attentive environment.
Other benefits, depending on candidates’ skills and experience.

Requirements:
Fluent in both English and Spanish. Additional languages will be a benefit
Previous experience in a similar position is an asset
Strong communication skills, both verbal and written
Computer skills
Team player and customer oriented
Willingness to learn and expand horizons

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