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GERMAN CUSTOMER SUPPORT AGENT

Triple 3 Group (Malta) Ltd Full-Time  Anywhere 1 Dec 2017

Job Description

Our client is a leading international online gaming company and is looking for a dynamic and motivated Customer Support Agents able to speak Fluent English and Native German.

Duties:

Being a Customer Service Specialist at our client means being part of the ambition of becoming the best customer service in the industry. Hence, we are looking for a proactive, forward-thinking candidates that can help drive this company ethos forward. As a Customer Service Specialist, you should be able to work and think independently, come up with creative solutions when needed as well as follow the company guidelines.

Responsibilities:

  • Helping our customer with all their enquiries
  • Clarifying our client’s Terms and Conditions when it is needed
  • Explaining how to use our client’s games and services
  • Assisting the customers with on-going marketing campaigns
  • Logging the tasks in accordance with company guidelines
  • Helping out Payments and Fraud specialists in upholding security of the company and preventing fraudulent activities
  • Advising players on responsible gaming tools and acting pro-actively on player’s gaming patterns
  • Escalating and following up customer cases when needed
  • Helping out with translations if needed

Skills & Competencies

  • On-line experience in Support / Customer Services
  • Experience in assisting the customers via email, phone, and chat
  • Fast typewriting
  • Excellent written and verbal communication skills
  • Fluent in English and Native German
  • Clear thinking and problem solving
  • Previous experience in iGaming or keen interest in sports or casino games
  • Flexible and willing to work daily/evening shifts
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