GERMAN CUSTOMER SUPPORT AGENT
Our client is a leading international online gaming company and is looking for a dynamic and motivated Customer Support Agents able to speak Fluent English and Native German.
Being a Customer Service Specialist at our client means being part of the ambition of becoming the best customer service in the industry. Hence, we are looking for a proactive, forward-thinking candidates that can help drive this company ethos forward. As a Customer Service Specialist, you should be able to work and think independently, come up with creative solutions when needed as well as follow the company guidelines.
- Helping our customer with all their enquiries
- Clarifying our client’s Terms and Conditions when it is needed
- Explaining how to use our client’s games and services
- Assisting the customers with on-going marketing campaigns
- Logging the tasks in accordance with company guidelines
- Helping out Payments and Fraud specialists in upholding security of the company and preventing fraudulent activities
- Advising players on responsible gaming tools and acting pro-actively on player’s gaming patterns
- Escalating and following up customer cases when needed
- Helping out with translations if needed
Skills & Competencies
- On-line experience in Support / Customer Services
- Experience in assisting the customers via email, phone, and chat
- Fast typewriting
- Excellent written and verbal communication skills
- Fluent in English and Native German
- Clear thinking and problem solving
- Previous experience in iGaming or keen interest in sports or casino games
- Flexible and willing to work daily/evening shifts
Before applying, are you sure you don't want to revise your C.V and Cover Letter or get a new C.V. template? A professional C.V. and Cover letter can increase your chances in securing a job interview.Yes Revise my C.V.
Want to earn some extra income? Join Spotlancer and offer your services online via spotlancer.com to businesses around the globe!Join Spotlancer